Refund policy
We want you to be happy with your BRAV Living purchase. If something isn’t right, please contact us at support@bravliving.com and we’ll do our best to help.
30-Day Change-of-Mind Returns
In addition to your statutory rights, BRAV Living offers a 30-day change-of-mind return period.
If you change your mind, please contact us within 30 days of receiving your order.
Once you have told us that you wish to return your order, please send the goods back to us within 14 days. UK distance-selling rules generally provide a statutory 14-day cancellation period and a further 14 days to return goods; BRAV Living’s 30-day policy gives you a longer period in which to decide to return your purchase.
To start a return, email: support@bravliving.com
Please include:
- your order number
- your full name
- the item or items you wish to return
- the reason for return, if you would like to provide one
We will reply with return instructions.
Condition of Returned Goods
You may inspect the product in the same way you reasonably could in a shop.
Please take reasonable care of the goods while they are in your possession and, where possible, return them:
- in their original packaging
- with all accessories and components
- with any instructions supplied
- in a clean and complete condition
If the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction from the refund where permitted by law.
Food-Storage Bags and Hygiene
For hygiene reasons, opened or used food-storage bags may not be eligible for change-of-mind returns where the legal hygiene exception applies.
This may include bags that have been removed from sealed packaging and used for storing food.
This does not affect your rights where an item is faulty, damaged, not as described, or otherwise does not meet your statutory rights.
Faulty, Damaged or Incorrect Items
If your item is faulty, damaged on arrival, not as described, or you receive the wrong item, please contact us as soon as possible at: support@bravliving.com
Please include your order number and, where helpful, photographs showing the issue.
We will assess the problem and provide the appropriate remedy in line with your statutory rights.
Return Postage
For change-of-mind returns, the customer is responsible for the cost of returning the item unless we tell you otherwise.
We recommend using a tracked postal service and keeping proof of postage until your return has been completed.
If the item is faulty, damaged, or incorrect, please contact us before returning it so we can advise you on the return process.
Refunds
Once we receive your returned goods, or you provide evidence that they have been sent back, we will process any refund due without undue delay and no later than 14 days afterwards.
Refunds will normally be made to the same payment method used for the original purchase, unless otherwise agreed.
If you paid for standard delivery, the cost of that standard delivery service will also be refunded where required by law.
If you chose a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option we offered.
Please allow additional time for your bank or payment provider to process the refund after we issue it.
Exchanges
If you would like to exchange an item, please contact us at: support@bravliving.com
Depending on stock availability, we may ask you to return the original item and place a new order instead of processing a direct exchange.
Cancelling Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at: support@bravliving.com
We will do our best to stop the order before shipment, although this may not always be possible once fulfilment has started.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact
If you have any questions about a return or refund, please contact:
BRAV Living
support@bravliving.com