Terms of service
Last updated: 19 October 2026
These Terms of Service govern your use of the BRAV Living website and any purchases you make through our online store.
By using this website or placing an order with us, you agree to these Terms of Service.
If you have any questions, please contact us at support@bravliving.com
1. About BRAV Living
This website is operated by BRAV Living.
Throughout these Terms, “we”, “us” and “our” refer to BRAV Living.
Our website and online store are hosted by Shopify, which provides the ecommerce platform we use to sell our products.
2. Using Our Website
You may use this website for lawful purposes only.
You must not:
- misuse the website
- attempt to interfere with its operation or security
- introduce viruses, malware or other harmful material
- attempt to gain unauthorised access to the website or related systems
- use the website in a way that infringes the rights of others
We may restrict or suspend access to the website where reasonably necessary for security, maintenance, misuse prevention or legal compliance.
3. Product Information
We aim to describe and display our products as accurately as possible.
Product images are intended to represent the item being sold, but minor differences in colour, appearance, packaging or presentation may occur due to photography, screen settings, manufacturing changes or product updates.
Where product specifications, dimensions, kit contents or quantities are stated, we will take reasonable care to ensure they are accurate.
Nothing in these Terms affects your statutory rights where goods are not as described, not of satisfactory quality, or not fit for purpose.
4. Prices and Payment
All prices are shown in pounds sterling (£) unless stated otherwise.
The total price payable, including any applicable delivery charge, will be shown before you complete your order.
We accept the payment methods displayed at checkout.
You must provide current, complete and accurate billing and payment information when placing an order.
Where promotional, introductory or special pricing applies, any relevant conditions or end dates will be stated clearly.
We reserve the right to correct genuine pricing or listing errors before an order is accepted.
5. Placing an Order
When you place an order, you are making an offer to purchase the products in your basket.
You will receive an order confirmation electronically.
A contract is formed when we accept your order and confirm it, subject to availability and successful payment authorisation.
Before placing an order, you will be given the opportunity to review and correct your order details. UK online-selling rules require clear information about payment, delivery costs, order steps and the ability to correct errors before purchase.
6. Order Acceptance and Cancellation by Us
We may decline or cancel an order where reasonably necessary, including where:
- a product is unavailable
- payment cannot be authorised
- there is an obvious pricing or listing error
- we reasonably suspect fraud or misuse
- we are unable to fulfil the order lawfully
If we cancel an order after payment has been taken, we will refund the amount paid.
7. Delivery
Our delivery arrangements are set out in our Shipping Policy.
Orders are normally processed within 1–2 working days, with standard UK delivery estimated at 3–5 working days after dispatch.
Standard UK delivery is:
- FREE on orders over £40
- £4.99 on orders of £40 or less
Delivery estimates are not guaranteed unless we expressly state otherwise.
Where no specific delivery period has been agreed, UK law generally requires goods to be delivered without undue delay and within 30 days.
8. Risk and Ownership
Responsibility for the goods passes to you when you, or a person identified by you, takes physical possession of them, subject to your statutory rights.
Ownership of the goods passes to you once we have received payment in full and the goods have been supplied.
9. Returns, Refunds and Cancellations
Our returns and refunds are governed by our Refund & Returns Policy.
BRAV Living offers a 30-day change-of-mind return period, in addition to your statutory rights.
Certain opened or used food-storage bags may not qualify for change-of-mind returns where the legal hygiene exception applies.
Nothing in these Terms limits your rights where goods are faulty, damaged, not as described or otherwise fail to meet your statutory rights.
10. Product Use
BRAV Living products should be used in accordance with the instructions supplied with the product and any safety guidance provided on our website.
Vacuum sealing does not sterilise food and does not replace appropriate refrigeration, freezing or safe food-handling practices.
You are responsible for storing and handling food appropriately.
We are not responsible for loss resulting from misuse of the product, failure to follow instructions, or unsafe food-storage practices, except where liability cannot lawfully be excluded.
11. Intellectual Property
All content on this website, including:
- BRAV Living branding
- logos
- product photography
- graphics
- copy
- designs
- videos
- layout
- other original content
is owned by or licensed to BRAV Living unless otherwise stated.
You may not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.
12. Reviews, Feedback and User Content
If you submit a review, photograph, comment or other content to us, you confirm that:
- it is your own content or you have the right to use it
- it is accurate to the best of your knowledge
- it does not infringe the rights of another person
- it is not unlawful, abusive or misleading
Where you give us permission to use submitted content for marketing or promotional purposes, we may reproduce it in accordance with that permission.
We may remove content that breaches these Terms or applicable law.
13. Third-Party Services and Links
Our website may contain links to third-party services, payment providers or other websites.
We are not responsible for the content or operation of third-party websites or services that we do not control.
Any use of third-party services may also be subject to their own terms and privacy policies.
14. Website Availability
We aim to keep the website available and accurate, but we cannot guarantee uninterrupted or error-free access at all times.
We may update, suspend or modify parts of the website where reasonably necessary.
Nothing in this section affects rights you may have in relation to an order already accepted by us.
15. Our Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms affects liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- breach of statutory consumer rights
- any other liability that cannot legally be excluded or restricted
UK consumer law does not allow traders to contract out of core statutory rights relating to satisfactory quality, fitness for purpose, description, delivery and passing of risk.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where the law provides otherwise.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that your information may be processed as described in that policy.
17. Changes to These Terms
We may update these Terms from time to time.
The version that applies to your order will be the version in force when your order is placed.
Any updated Terms will be published on this page with a revised “Last updated” date.
18. Governing Law
These Terms are governed by the laws applicable in the United Kingdom.
If you are a consumer, you retain any mandatory rights you have under the laws that apply where you live.
19. Contact Us
If you have any questions about these Terms of Service, please contact:
Brav Living
Email: support@bravliving.com
Part of the Braveheart Group Limited
Registered Address: 71-75 Shelton Street, Covent Garden LONDON, WC2H 9JQ
Business Registration Number: 17349456