Shipping policy

We aim to get your BRAV Living order to you quickly, safely and with clear communication throughout.

If you have any questions about your delivery, please contact us at support@bravliving.com

Where We Deliver

BRAV Living currently delivers to addresses within the United Kingdom, subject to the delivery options available at checkout.

Any location-specific delivery restrictions or additional charges will be shown before you complete your purchase.

Orders are dispatched from the UK.

Order Processing

Orders are normally prepared and dispatched within 1–2 working days after your order is placed.

Orders placed on weekends or UK public holidays will normally begin processing on the next working day.

During particularly busy periods, promotional events or circumstances outside our control, processing may occasionally take a little longer. If there is a significant delay affecting your order, we will contact you.

Delivery Times

Our estimated standard UK delivery time is:

3–5 working days after dispatch

Delivery estimates are provided as a guide and are not guaranteed unless we specifically state otherwise.

Shipping Costs

Standard UK delivery is FREE on orders over £40.

Orders of £40 or less are charged £4.99 for standard delivery.

Shipping charges are shown clearly at checkout before payment.

This means larger BRAV Living kits will normally qualify for free standard delivery, while smaller standalone purchases such as replacement bag packs may attract the £4.99 delivery charge.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow a short period after receiving the email for the carrier’s tracking system to update.

Delivery Addresses

Please check your delivery details carefully before placing your order.

BRAV Living cannot guarantee that an address can be changed once an order has entered the fulfilment process.

If you notice an error in your delivery address, contact us as soon as possible at: support@bravliving.com

We will do our best to help before the order is dispatched.

Delayed Deliveries

Occasionally deliveries may be delayed due to circumstances outside our reasonable control, such as carrier disruption, severe weather or unusually high delivery volumes.

If your order has not arrived within the expected delivery window, please first check your tracking information.

If you still need help, contact support@bravliving.com with your order number and we will investigate.

Lost Packages

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

  • check around your property and any nominated safe place
  • check with other members of your household
  • check with neighbours where appropriate
  • review any delivery photograph or carrier notification

If the parcel still cannot be located, contact us at support@bravliving.com and we will help investigate with the delivery carrier.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible at: support@bravliving.com

Please include:

  • your order number
  • a brief description of the problem
  • photographs of the packaging and damaged item where possible

Please retain the packaging until we have advised you what to do next.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please contact: support@bravliving.com

Please include your order number and details of the issue.

We will work to resolve the problem as quickly as possible.

Delivery Refused or Returned to Sender

If an order is returned to us because:

  • the delivery address supplied was incorrect or incomplete
  • delivery was repeatedly unsuccessful
  • the parcel was not collected from the carrier
  • delivery was refused

please contact us so we can discuss redelivery or refund options.

Additional delivery charges may apply where a parcel must be resent for reasons outside BRAV Living’s control.

International Delivery

BRAV Living currently ships within the United Kingdom only.

We hope to offer additional international destinations in the future.

Contact Us

For any questions about dispatch or delivery, please contact:

BRAV Living
support@bravliving.com